The client support that you'll receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an existing account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual website hosting supplier and not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them directly, it's very likely that you'll wait for a few days so as to have a response to any question, so your sites may stay offline for a long time. In comparison, a company that provides numerous ways of communication and has a technical support staff that is available any time will assist you to right away and help you limit or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

Our Linux shared web hosting services feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting services before you make an order or you are an existing client and you have any question or some problem, you're able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any matters which require additional time to investigate and handle. Unlike a number of other web hosting suppliers, our trouble tickets have a warranted maximum response time of just one hour, therefore regardless of what your issue is, it will be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer feature 24/7 customer and tech support, therefore no matter what problem you have, you can contact us and we will give you a hand quickly. Our guaranteed reply time for every email message or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual response time hardly ever exceeds 20 minutes. In addition, we have phone support with multiple local numbers around the globe as well as a live chat, which means that you can contact us and get more information about our solutions even if you do not have an account yet. We can assist you with any question or a difficulty you may have - payment methods, package features, email configuration, web hosting account settings, and so on. If you employ our services, you will not ever experience an issue where you should wait for a few days to get an issue resolved like you'll need to do with a lot of other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or forany difficulties and questions about the pre-installed software your server comes with. If you haven't ordered a virtual private server package yet, you can find out more information about our services by giving us a call or through our live chat service. For more tech issues, you're able to send an email message or open a trouble ticket via your billing Control Panel and you will receive assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time usually does not exceed 30 mins. In case you need assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server packages that we provide come with 24/7 support through different methods of communication and with a 1-hour maximum answer time guarantee. If you want to find out more about the plans or you have various billing or general questions, you are able to phone one of the local numbers we have around the globe or you may use our live chat support and speak with a live agent. For entirely tech problems which need some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to keep track of a given issue. The response time for them rarely is more than 30 mins, so that you can forget all about waiting for an entire day to receive help. The support service is available for all server-related issues, and the pre-installed software. In case you want help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all the plans.