In case you have purchased a web hosting plan and you’ve got some questions related to a given feature/function, or in case you’ve experienced some problem and you require help, you should be able to touch base with the respective client service team. All hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, since the most efficient way to solve an issue most often is to submit a ticket. This type of communication makes the responses exchanged by both parties simple to follow and allows the client service team representatives to escalate the situation if, for instance, a system administrator needs to intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to use no less than 2 different accounts to contact the customer care staff and to actually manage the hosting space. Non-stop switching from one account to another may be a bore, not to mention the fact that it requires quite a bit of time for most hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting services is not separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to access it at any given time with only a couple of mouse clicks, without leaving your account. The ticketing system offers a quick-search box, which will help you track down virtually any trouble ticket that you have sent in the past, if needed. You can also read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a specific issue before you actually post a ticket. The response time is maximum 60 minutes, which suggests that you can receive prompt assistance at any specific time and if our help desk support team advises you to do something inside your account, you can do it straight away without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected to your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into a difficulty, you can touch base with our help desk support team representatives right away without having to go through another admin dashboard. You can look through your files or check different account settings while sending a new ticket or reading the reply to an old one. If you’ve got an enormous number of tickets and you want to track down a specific one, you can use the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a reply in less than an hour regardless of the essence of your question or issue.