A live chat is a real-time way of communication between a web hosting provider's support team and its customers. It's a very efficient way to get some information about the hosting services or have some issue resolved as you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of errors when you exchange information such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent examines the issue involved. In addition, you will be able to become a part of a live chat room from any computer that's connected to the web, avoiding the telephone fees that you'll have to pay when you're calling to a different country.

Live Chat Support in Shared Web Hosting

In addition to the phone and ticket support, we provide live chat support as well. You'll be able to get in touch with us every day, which includes weekends and holidays, and we can give you more info about the Linux shared web hosting services that we offer if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for strictly tech issues you'll have to open a trouble ticket to our tech support team, since such issues need more time to be resolved, you may still contact us through the live chat for some technical information. To give you an example, we are able to help you set up an email address in your email client or troubleshoot numerous problems, saving you a long time. Even when our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so that if you have any kind of questions concerning our Linux semi-dedicated hosting, you can get in touch with our customer care team at any time no matter if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, yet we are able to assist you with many tech questions too. We will help you pick the optimal package for your sites in case you do not have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with installing your new e-mail address on your computer or smart phone - all the aforementioned will be done quickly as our live chat service is accessible all day, every single day. No matter when you require help, you're able to chat with a representative and save time and effort.