If you ever have any queries with regards to the web hosting service in general or if you face a problem with your websites, you will have to touch base with the hosting provider’s client support team. It may not make a difference how quickly they’ll respond if you’ve got an enquiry of a generic nature, but an issue like a misapplied application update, for instance, may result in your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be out of order. If you offer services or goods online, any outage will harmfully affect your site and you may lose current or prospective customers. A lot of hosting providers, chiefly resellers, respond to support tickets and emails within twenty four hours, but in the Internet realm this is way too long, as visitors will rarely come back to a site that isn’t functioning correctly for prolonged spans of time.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain an answer to an e-mail or a technical support ticket. Regardless of when you contact us, we’ll lend you a helping hand within only 1 hour with any sales or technical inquiries that you may have. In reality, our real response time hardly ever exceeds 20-30 minutes. Since we’re working 365 days a year, you’ll always get help in a timely manner and we understand how essential this is in the online age. As soon as you contact us, we’ll reply to your queries. If you chance upon any technical difficulty, we will cope with it instead of you, or we will provide you with all the required information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize how vital it is to obtain swift help, we guarantee that you’ll never have to wait for more than 60 minutes to receive a reply to any ticket that you open from your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than twenty to thirty minutes and this is valid for any question irrespective of its nature – technical, billing or general. Besides, our customer and tech support staff will be at your disposal 24-7-365, which means that even in case you post a ticket during official holidays, you will invariably get a blazing-fast reply, which will include the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to spend a day hanging around awaiting an answer like you would with a lot of other providers.