One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain an answer to an e-mail or a technical support ticket. Regardless of when you contact us, we’ll lend you a helping hand within only 1 hour with any sales or technical inquiries that you may have. In reality, our real response time hardly ever exceeds 20-30 minutes. Since we’re working 365 days a year, you’ll always get help in a timely manner and we understand how essential this is in the online age. As soon as you contact us, we’ll reply to your queries. If you chance upon any technical difficulty, we will cope with it instead of you, or we will provide you with all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize how vital it is to obtain swift help, we guarantee that you’ll never have to wait for more than 60 minutes to receive a reply to any ticket that you open from your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than twenty to thirty minutes and this is valid for any question irrespective of its nature – technical, billing or general. Besides, our customer and tech support staff will be at your disposal 24-7-365, which means that even in case you post a ticket during official holidays, you will invariably get a blazing-fast reply, which will include the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to spend a day hanging around awaiting an answer like you would with a lot of other providers.