Though this is not the most importantfactor in order to identify a reliable shared web hosting company from a bad one and a reseller from an actual provider, being able to call and consult with a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody when you're in need of help. The telephone support for website hosting services may vary from standard to experienced, thus the problems which can be resolved with a call vary based on the specific provider. In the general case, these matters are simpler and feature billing or first level technical issues since more difficult problems often need a support ticket where both you and the system administrators can follow the proceedings with a given situation. Still, being able to call your provider will save you lots of time and efforts for the numerous tiny problems which will eventually show up when you manage your web hosting account.

Phone Support in Shared Web Hosting

Our shared web hosting plans come with phone support fourteen hrs a day even on official holidays, therefore if you don't have an account yet, you're able to give us a call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you can contact the telephone number which is closer to you. If you are a current customer, we can help you timely with any general and billing issues and with a number of tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is more convenient to speak with a live person to get things done right away. Certainly, some issues simply cannot be resolved on the telephone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need more information regarding the Linux semi-dedicated hosting that we provide, you're able to call one of the three support lines we have around the world - in the United States, Great Britain and Australia. In this way, you are able to check ahead of time if our solutions will be appropriate for your websites. In case you are already our customer and you own a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours a day about any kind of billing or basic questions. For strictly tech troubles you need to employ our ticketing system and get in touch with our tech support because sometroubles simply need more time to be dealt with, still we will assist you over the phone with a lot of minor tech issues as well, saving you efforts and time.