1 hour ticket response
We are specialized in supplying a rapid and proper solution to each helpdesk ticket submitted by a customer. Our well–trained help desk team members will review your question and will think of the best solution. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, our average technical support ticket response time has proven to be twenty minutes.
A Top–Notch Tech Support Service
Our customer support engineers possess enormous experience in the Linux shared web hosting services arena and are capable enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competence of a technician, the technical support ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center
In the Web Control Panel you’ll find an intuitive Help Center section where you can find quick suggestions on how you can use our services. You can find the answers to your questions in our F.A.Q. database, see more hints in the web hosting account administration articles or check the how–to video tutorials.